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Terms and Conditions

Payment Information:

  • We accept only US-issued Visa, MC, Discover and PayPal (Confirmed Addresses Only)
  • We do not accept money orders, checks, or American Express
  • Sales tax is charged in OH, PA, CA and GA
  • In accordance with the California recycling policies, a recycling fee is included for any product that includes an LCD or CRT

Product Conditions:
Our items are categorized into four conditions types:

New

Items are sealed in their original packaging.

 

Open Box

The outer packaging may be worn and re-taped, but items should function properly. Because items were opened and returned, there may be evidence of minor use.  Some accessories may be missing and customers choosing to replace these items must do so at their own expense.

 

As Is

Items are retail store returns, the vast majority of which are fully functional.  However, items are not tested or powered up to verify functionality and may have scratches, defects, or missing components and accessories.  Once purchased, “as is” items are not eligible for refund or exchange unless the wrong product is shipped. 

 

Refurbished-Open Box

Items have been restored to factory settings and tested to ensure full functionality.  They may or may not be in the original packaging, and there may be evidence of minor use, scuffmarks and scratches outside the viewing area.  Some accessories may be missing and customers choosing to replace these items must do so at their own expense.

 

Refurbished-As Is

Items have been restored to factory settings and tested to ensure full functionality.  They may or may not be in the original packaging, and there may be evidence of use, scuffmarks and scratches outside the viewing area. Product may have defects or missing components and accessories.  Once purchased, “as is” items are not eligible for refund or exchange unless the wrong product is shipped. 

 

 

 

Shipping Policies:
Items are either posted for Shipping or Pick Up, following are the policies for both.

 

 

Pick Up


Customers must pick up items directly, or contact us to get a carrier rate.

Pick Up Conditions:

Customer Pick Up

  • Contact us to schedule a Pick Up date and time and supply us with the name of the person picking up the item.
  • Pick Up date must be 48 HOURS after the date that payment clears.
  • Pick Up date must be scheduled WITHIN THREE DAYS of the date payment clears.  If we do not hear from you within three days, we will cancel the order and refund your payment, minus the handling fee.
  • Any order paid for on a Friday, Saturday or Sunday WILL NOT be ready for Pick Up until the following Tuesday.
  • Pick Up will be available by appointment only Mon-Fri from 9:00am to 3:30pm. The warehouse is closed on weekends and holidays.
  • Before the merchandise is released, we will ask for photo identification and copies of both the GENCO payment confirmation and Pick Up confirmation emails.

Carrier Pick Up

  • Contact us to get your shipping rate.
  • Shipping fees must be paid WITHIN THREE DAYS of the date payment clears. If we do not hear from you within the three days, we will cancel the order and refund your payment, minus the handling fee.
  • Once the shipping fee is paid, the Pick Up date will be scheduled 24 - 48 hours after the date payment clears.
  • Pick Up will be scheduled Mon-Fri from 9:00am to 3:30pm. Our warehouse is closed on weekends and holidays.

**Note: Shipping fees will not be reimbursed for shipment refusals.


Shipping

  • We ship all orders within three business days after your payment clears.
  • Our warehouse is closed on weekends and holidays.
  • All orders ship via UPS ground unless otherwise stated in the listing.
  • We only ship to locations within the contiguous United States (48 mainland states)
  • We DO NOT ship to P.O. Boxes or APO/FPO addresses.

 

Return/Exchange Policy:


Eligible items* may be returned no later than 48 hours of receipt of product.

  • Please contact us to arrange for Pick Up of items.
  • Exchanges/Refunds will not be processed until the original item is returned to the warehouse and inspected.
  • Once the 48-hour window has passed, we will not extend exchange/refund privileges.

*Eligible means the product received was the wrong item or was not in the condition that it was listed as.  See product conditions above for more details.